Privacy Policy

This privacy policy explains how Inkcognito Printing Ltd, as the owner and operator of this website, collects, uses, stores and protects any personal information that you provide when using this website.

Inkcognito Printing Ltd is committed to ensuring that your privacy is protected. Any information you provide by which you can be identified will only be used in accordance with this privacy policy and applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

This policy may be updated from time to time by amending this page. You should check this page occasionally to ensure you are happy with any changes.

Business owner / Data Controller: Inkcognito Printing Ltd
Company number: 17089510
Registered address: Unit Mo33 Maesbury Road, Oswestry, England, SY10 8GA
Contact email: inkcognitoprint@gmail.com

What we collect

We may collect the following information:

• Your name
• Billing and delivery address
• Contact information, including email address and telephone number
• Payment and order details
• Information about products you have ordered or enquired about
• Website usage information, including cookies and analytics data
• Any other information you provide through forms, emails, customer service enquiries, surveys or offers

We do not usually store full payment card details directly on our website. Payments are normally processed securely by our payment provider.

What we do with the information we collect

We collect this information to understand your needs and provide you with a better service, including:

• Processing and fulfilling your orders
• Taking payment and issuing invoices or receipts
• Delivering goods to you
• Responding to enquiries and customer service requests
• Keeping internal business records
• Improving our products, services and website
• Sending important updates about your order
• Sending marketing emails about products, offers or information we think may be of interest to you, where you have consented or where we are otherwise permitted to do so
• Complying with legal, tax and accounting obligations
• Preventing fraud and keeping the website secure

The ICO says privacy notices should explain what personal information is used for and the lawful basis for using it.

Our lawful basis for using your information

We rely on different lawful bases depending on how we use your information:

• Contract: to process your order, take payment, arrange delivery and provide customer service.
• Legal obligation: to keep records required for tax, accounting and legal purposes.
• Legitimate interests: to run and improve our business, respond to enquiries, prevent fraud and maintain website security.
• Consent: where you have opted in to marketing emails or non-essential cookies.

You can withdraw consent to marketing at any time by contacting us or using the unsubscribe link in our emails.

Marketing

We may send you promotional emails about new products, special offers or other information which we think you may find useful.

You can opt out of marketing at any time by:

• Clicking the unsubscribe link in any marketing email
• Emailing us at inkcognitoprint@gmail.com
• Writing to us at Unit Mo33 Maesbury Road, Oswestry, England, SY10 8GA

We will not sell your personal information to third parties for marketing purposes.

Sharing your information

We may share your personal information with trusted third parties where necessary to operate our business, including:

• Payment processors
• Delivery and courier companies
• Website hosting and ecommerce platform providers
• Email and marketing service providers
• Accountants, legal advisers or professional service providers
• IT support and fraud prevention services
• HMRC, regulators or law enforcement where legally required

Any third parties who process personal data on our behalf must only use it in line with our instructions and must keep it secure. The ICO explains that processors must handle personal data under documented instructions and appropriate safeguards.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access, loss, misuse or disclosure, we use suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How long we keep your information

We only keep your personal information for as long as necessary for the purposes set out in this policy.

Order, invoice and accounting records may be kept for the period required by tax and accounting rules. Customer service and enquiry records may be kept for a reasonable period so we can deal with queries, complaints or repeat orders.

Cookies

A cookie is a small file placed on your device. Cookies help websites function properly, remember your preferences, analyse website traffic and improve your browsing experience.

We may use cookies to:

• Keep the website working correctly
• Remember items in your basket
• Understand how visitors use the website
• Improve our website and services
• Support advertising or marketing features, where applicable

Some cookies are essential for the website to work. Non-essential cookies, such as analytics or advertising cookies, should only be used where you have given consent where required. ICO guidance explains that cookie rules sit alongside UK GDPR and that consent may be required for storing or accessing information on a user’s device.

You can choose to accept or decline cookies through your browser settings or any cookie settings tool provided on the website. Declining cookies may prevent you from taking full advantage of the website.

Analytics and advertising

We may use website analytics tools to understand how visitors use our website. This may include information such as pages visited, time spent on the website, general location, browser type and device information.

Where advertising or remarketing tools are used, they may help us show relevant adverts to previous website visitors. Any non-essential tracking or advertising cookies will be subject to cookie consent requirements where applicable.

Links to other websites

Our website may contain links to other websites. Once you leave our website, we do not have control over that external website. We are not responsible for the protection and privacy of information you provide while visiting other websites. You should check the privacy policy of the website you are visiting.

Your rights

Under data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for your information to be transferred to another provider where applicable
• Withdraw consent where we rely on consent

To exercise your rights, please contact us at:

Email: inkcognitoprint@gmail.com
Postal address: Unit Mo33 Maesbury Road, Oswestry, England, SY10 8GA

The ICO says privacy notices should include people’s information rights and explain how they can complain if they have concerns.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK data protection regulator.

Contact us

For any questions about this privacy policy or how your personal information is handled, please contact:

Inkcognito Printing Ltd
Email: inkcognitoprint@gmail.com
Address: Unit Mo33 Maesbury Road, Oswestry, England, SY10 8GA